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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.
Customer Complaints & Requests

Are zips, buttons and other small components covered under the terms of the warranty?

Yes. If such a problem should arise, please contact your local store or retailer. They will then decide if the repair can be carried out by them or whether the product needs to be sent back to us.
For enquiries about spare parts, please contact our service team at service@jack-wolfskin.com, who will gladly help you further.


Contact and help

Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Free hotline: Mon-Sa 08:00-20:00 (CET)

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Contact & feedback
Free hotline: Mon-Sa 08:00-20:00 (CET)